As a completely custom, full-service bilingual clinical call center, we work with you to create a team that meets your timelines to increase your connection to your clinical customers and their patients.
Work With Us
Our Strengths
With over a quarter of a century in the MedTech industry, Magellan’s team continues to support our clients’ future success in developing trusted data sets. Nothing gets lost in translation – we have the ability to connect the dots because we see through the eyes of your customers.
Our Clinical Call Centers capabilities include:
- Obtaining accurate unbias data for sales planning
- Validating or refuting closely-held facts, perceptions, and anecdotal information
- Maintaining outbound patient support and inbound technical support
- Conducting voice of customer interviews
- Obtaining patient satisfaction/quality of life data
- Mining clinical customer data
- Uncovering the patient journey
- Maintaining relationships
- Generating new leads
- Identifying unmet needs ahead of time
- Supporting new and existing industry technology
- Checking-in with customers as a check and balance - weekly – monthly - quarterly
Clinical Call Center Promise
As a completely custom, full-service call center team, we work with you to enhance your outlook and ensure your future success. With over a quarter of a century in the MedTech industry, Magellan’s team continues on in advocacy of optimizing patient care. We promise we will do the same for you and your customers.
